Companies in Conversation on Twitter
Kevin O'Keefe at LexBlog, whose company works with IP.com in the design and development of our company weblog, Securing Innovation, has shown us how to incorporate new social media like Twitter into the company's digital communications.
Tonight, following Kevin O'Keefe on Twitter, we see him pointing to an interesting article in U.S. News and World Report about how companies use social media to be a part of the conversation.
The onslaught of blogs, discussion forums and user-generated media has changed the flow of information about people, products and brands forever. Anyone with a computer, a video camera or even a cell phone can post information, reviews and comments about you and your brand on dozens of highly visited online destinations.
It's no longer enough to create a website and assume that prospects will learn about your company solely from there. In today's online social media world, businesses of all shapes and sizes must actively participate in online reputation management.
Of course, the best way to manage your online reputation from a business standpoint is to put out great products, provide excellent customer service and honor all your commitments. That's certainly a great start, but you may still need to monitor and respond to what's being said about your organization.
In the end, writes John Jantsch, the only way to control what people say about your company is to be part of the conversation. We might add, even when the conversation isn't about your company but about another company with a very similar name.
